{"id":10654,"date":"2018-10-31T10:52:42","date_gmt":"2018-10-31T15:52:42","guid":{"rendered":"https:\/\/www.advicelocal.com\/?p=10654"},"modified":"2018-10-31T10:52:42","modified_gmt":"2018-10-31T15:52:42","slug":"using-google-business-profile-insights","status":"publish","type":"post","link":"https:\/\/www.advicelocal.com\/blog\/using-google-business-profile-insights\/","title":{"rendered":"The 411 on Using Google Business Profile Insights to Increase Local Search Traffic"},"content":{"rendered":"

Google Business Profile (formerly Google My Business) is one of the more important ways to ensure that a local business gets found online<\/a>. Today, we are going to look at how to navigate and understand Google Business Profile Insights. Here\u2019s a step-by-step tutorial full of secrets to learning about GBP Insights.<\/p>\n

Google Business Profile \u2013 Is it Easier Said Than Understood?<\/h2>\n

For us marketers, it\u2019s moderately simple to navigate the Google Business Profile (GBP) dashboard and a GBP listing, but when a business owner logs into their GBP account, it can be a bit more of a challenge.<\/p>\n

\"The<\/a><\/div>\n

The information within the dashboard and within a GBP listing can be as useful as it can be damaging when not properly understood, optimized and maintained. We have two how-to\u2019s on that to help \u2013 How to Claim and Optimize a Local Business Listing on Google Business Profile<\/a>\u00a0and How to Create a Google Business Profile Listing<\/a>.<\/p>\n

How Customers Find a Business\u2019 Google Business Profile Listing in Search<\/h3>\n

Let\u2019s walk through each component of the Insights section of Google Business Profile and explore how we can gain new insights and maximize these insights for greater local visibility.<\/p>\n

Once logged into the GBP dashboard, the user will see a navigation menu on the left side. From this menu, the business owner can go to Posts, Info, Insights, Reviews, Messaging, Photos, Website, and Users, among others which may vary depending on the industry.<\/p>\n

\"Google<\/p>\n

Once there, it is simple to navigate to the Insights tab, which will open a section of the dashboard that will let the business owner learn more about how their business is getting found in search results.<\/p>\n

\"GMB<\/p>\n

This section is a chart divided into direct traffic<\/strong>, traffic from searches where the consumer typed in the business name and address directly; discovery<\/strong>, which means users were looking for products and services similar to those provided by the business; and branded<\/strong>, which is when people find the business when looking for a competitor in the same industry.<\/p>\n

To increase traffic coming from the discovery or the branded sections, it\u2019s always important to make sure that the GBP Listing includes the business\u2019 main services and products.<\/p>\n

Using images to optimize the business\u2019 listing is also very important. According to Google, businesses with photos receive 42 percent more requests for driving directions to their location and 35 percent more clicks through to their websites<\/a>.<\/p>\n

Keyword Searches \u2013 Are They Delivering the Goods?<\/h3>\n

Scrolling down will show keywords that people used to reach the business\u2019 listing. Take a look at our own list of keywords below:<\/p>\n

\"GMB<\/p>\n

As you can see, our main keywords are the name of our business, Advice Local, and other variations like Advice Interactive Group, or simply Advice \u2013\u00a0even a misspelled version of it! But positions 4, 6 and 10 take us to some of our areas of expertise: SEO and digital marketing services. The term \u201cCraig Ranch McKinney\u201d is a geotag, as our offices are located in the Craig Ranch development of McKinney, TX.<\/p>\n

While phrases like \u201csocial groups near me\u201d and \u201cbanks near me\u201d demonstrate how important the \u201cnear me\u201d search has become, these are keyword phrases we would not want to place in search results for. Even though our business is neither a social group nor a bank, we are still showing up on search results for people in the area. This means we need to review our GBP listing a bit more and determine why we are showing up for these phrases.<\/p>\n

Some phrases missing that I would like to see included here are \u201clocal seo,\u201d \u201clocal search companies,\u201d and \u201clisting management<\/a> providers.\u201d Just because we are not surfacing for them doesn\u2019t mean we are not optimized for them. It could be that consumers are not searching for these phrases in conjunction with \u201cnear me\u201d or while on-the-go. Perhaps these are more the types of phrases someone would search for from a desktop computer or laptop. This tells me additional research is needed before making any changes to our listing.<\/p>\n

Information exactly like this is important for local businesses because it provides insight into what people are searching for, not just how they found the business. Are changes needed for the business\u2019 content? Maybe the business needs to be more specific about their services or add geotags. It is important to make sure the business\u2019 content is optimized for the keywords they want to place in search results for, but also for the keywords that people \u2013\u00a0potential customers \u2013\u00a0are actually using to find the business.<\/p>\n

Maps vs. Search \u2013 The Battle of Consumer Attention<\/h3>\n

It\u2019s a given that users simply don\u2019t want to scroll down more than they need to in order to find something they are looking for on a website or in search results. When looking for a local business, the Map view is absolutely essential. Reviews are important for local businesses, but when a user is faced with the decision between two local businesses, both with great reviews, it is likely they will choose the one that is closer to them.<\/p>\n

\"GMB<\/p>\n

As shown in the image above, Advice received a total of almost 5,000 views in a single month, with more than 4,400 coming directly from the GBP Listing on Maps.<\/p>\n

In order to appear on Maps, it is necessary that a business\u2019 NAP (name, address and phone number) is up to date. Any inaccuracies could lead to confusion and the potential loss of a customer to a competitor. The contact information, or NAP, can easily be edited through the \u201cInfo\u201d section with the GBP dashboard.<\/p>\n

The Info section includes hours of operation \u2013\u00a0with a distinction for special or holiday hours \u2013\u00a0phone numbers, and website, among others.<\/p>\n

Actions Speak Louder Than Words<\/h3>\n

Customer Actions is the next area within the Insights section. It lets the business owner understand what users did when they reached their GBP Listing. Did they call the business directly? Did they visit the business\u2019 website or ask for directions?<\/p>\n

\"GMB<\/p>\n

Depending on a particular business\u2019 industry, the actions they want customers to take may vary. For example, a local restoration company might want to see more calls directly from their GBP Listing, while a coffee place might benefit from customers requesting directions to their store.<\/p>\n

This particular insight reveals areas of opportunity for a business to improve, whether on their listing or directly on their website. Are they putting out the correct content? Are they being specific enough and serious enough? Too many phone numbers? All of these questions can be answered by making data-driven changes to the listing, resulting then in the kind of conversions that a particular business would want to see.<\/p>\n

For us, we are going to put up more Google Posts with a CTA that will take the searcher to a page on our website. This could be promoting a content piece, a download, or requesting a demo. Here\u2019s a detailed article on leveraging Google Posts to get more business<\/a> and site traffic. Check it out.<\/p>\n

It\u2019s Not Just About Going Local, But Focusing There<\/h3>\n

Localization is key for the super-empowered consumer. They want to support local businesses that are truly in their neighborhood, that are close to their location and understand their needs. Remember, the \u201cNear Me\u201d generation<\/a> is taking over.<\/p>\n

This is why this next Insight in the GBP dashboard is so important. It gives a list of zip codes from which customers requested directions to a particular business.<\/p>\n

\"GMB<\/p>\n

This information is essential to local businesses as it helps them see which areas they should be targeting on their websites and with paid advertising, while also making sure content is optimized for each location where potential customers live and work. Location pages with localized content are a must on every local businesses\u2019 website.<\/p>\n

An Image is Worth a Thousand Words \u2013 or Thousands in this Case<\/h3>\n

As mentioned earlier, images are a crucial component of an optimized Google Business Profile Listing. Having not only the correct type of images but also a variety is all about finding the right balance. Ideally, a business would want to show as many images as possible of their office or store, as well as of their team members and services offered, depending on the industry.<\/p>\n

\"GMB<\/p>\n

As shown above, the Advice business listing has over 3,000 photo views to it, while similar businesses have fewer than 200. Our photos get 1.52K percent more views \u2013\u00a0that is one thousand and fifty-two percent more views than other similar businesses. Wondering if images are important? Our listing got almost 5,000 views in a single month. Images are probably a factor.<\/p>\n

\"GMB<\/p>\n

It\u2019s not just about the business uploading all the images themselves, either! As you can see above, our listing has a fair amount of images uploaded by other people. While it says \u201ccustomer photos,\u201d these images can also be employees visiting the business. I highly recommend integrating an approach to get more customers uploading images, too.<\/p>\n

We\u2019ve written an extensive article on how to optimize images for Google Business Profile Listings<\/a>, including everything from the right size to the right format and other recommendations made by Google.<\/p>\n

<\/div>\n
\n
411 on Using #Google Business Profile Insights to Increase #Search Traffic by @BernieColeman #SEO #GBP<\/a><\/div>\n

Click To Tweet<\/a><\/p>\n

<\/div>\n<\/div>\n

Help Is on the Way<\/h2>\n

When it comes to Google Business Profile, we have the team and the talent to help our partners reach more consumers in search results. While Insights can be a big help in optimizing a local business\u2019 listing, there is much more to it such as categories and descriptions, among other things.<\/p>\n

The team of experts at Advice Local is ready to help our partners \u2013\u00a0agencies, brands, franchises and SMBs. Getting local businesses found online \u2013\u00a0we do it best! Request a demo<\/a> today and we\u2019ll walk you through how to get started.<\/p>\n","protected":false},"excerpt":{"rendered":"

Google Business Profile (formerly Google My Business) is one of the more important ways to ensure that a local business 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