{"id":11856,"date":"2019-10-31T04:00:34","date_gmt":"2019-10-31T09:00:34","guid":{"rendered":"https:\/\/www.advicelocal.com\/?p=11856"},"modified":"2019-10-31T04:00:34","modified_gmt":"2019-10-31T09:00:34","slug":"google-business-profile-spam","status":"publish","type":"post","link":"https:\/\/www.advicelocal.com\/blog\/google-business-profile-spam\/","title":{"rendered":"What You Need to Know About Google Business Profile Spam"},"content":{"rendered":"

Spam on Google Business Profile (formerly Google My Business) is a real problem \u2014 this is why all businesses and brands must monitor their GBP listing<\/a>. Compared to the changes they make to their search engine, Google hasn\u2019t done nearly as much to combat the rise of Google Business Profile (GBP) spam. These unethical spam tactics used by competitors are putting local businesses who play by the rules at a disadvantage.<\/p>\n

\"Local<\/a><\/div>\n

According to a BrightLocal poll earlier this year, almost 60% of users reported that they\u2019d seen local GBPB spam increase over the previous year, and 77% of users said that spam is making it harder to deliver good rankings for their clients or businesses. Clearly we all need to be monitoring GBP spam!<\/p>\n

Here are the different types of Google Business Profile spam and some best practices for dealing with it.<\/p>\n

Types of Google Business Profile Spam<\/h2>\n

Google Business Profile spam is no good for anyone. While on the surface it may help the business temporarily, the long term ramifications are never worth it.<\/p>\n

Keyword-Stuffed GBP Listing Business Names<\/h3>\n

GBP listings that have their keywords along with the business name usually use two types of keywords: industry keywords and\/or location keywords.<\/p>\n

For example, after a quick search, I found a landscaping company in Dallas called \u201cDFW Tree Services,\u201d but their business name on Google Maps appears as \u201cDFW Tree Services | Your Dallas Tree Trimming Expert.\u201d This listing name obviously looks suspicious, and after quickly checking their website, sure enough their business name is just \u201cDFW Tree Services\u201d. Below is an example of this type of GBP spam.<\/p>\n

\"Google<\/p>\n

Did you notice the other two businesses that surface for \u201cDFW Tree Services\u201d? Only one of those GBP listings is correctly named.<\/p>\n

Google\u2019s guidelines on names for GBP listings<\/a> are pretty clear: \u201cYour name should reflect your business\u2019 real-world name, as used consistently on your storefront, website, stationery, and as known to customers. \u2026 Including unnecessary information in your business name is not permitted, and could result in your listing being suspended.\u201d<\/p>\n

Duplicate Google Business Profile Listings for the Same Business<\/h3>\n

Spammers sometimes create duplicate business listings to increase exposure. There are a couple ways they can do this and slip it past Google.<\/p>\n

They might slightly modify their business\u2019 name. For example, a business might be called \u201cDallas Locksmiths\u201d in one listing and \u201cDallas Locksmiths, Inc.\u201d in a second listing.<\/p>\n

They may also use a false business address in the duplicate listing. These can range from a residential address to a UPS store mailbox to an address that\u2019s completely fabricated.<\/p>\n

Duplicate listings confuse search engines and consumers. This practice will ultimately hurt the business more than it helps. Bad data is dirty business.<\/a><\/p>\n

Fake (\u2018Ghost\u2019) Business Listings<\/h3>\n

Spammers will sometimes create fake or \u2018ghost\u2019 business listings. The purposes of these fake listings can vary, but many of them are created to steal leads from legitimate businesses. The people that set up these GBP listings try to sell them back to the legitimate businesses or outsource the work themselves.<\/p>\n

This practice is against Google\u2019s guidelines, as the business is not real. There has been some controversy on this topic because there are some legitimate businesses created in specific niches for lead generation. Google doesn\u2019t like these types of listings either.<\/p>\n

Fake Reviews<\/h3>\n

One of the easiest (and most annoying) tactics employed by spammers is to create fake business reviews, whether positive reviews for themselves or negative reviews for their competitors. This practice is against Google\u2019s guidelines, too.<\/p>\n

Spam reviews come in two types: 1) competitors who may be posting or paying others to post fake positive reviews for their business, and 2) fake negative reviews that may be posted on your clients\u2019 business\u2019 listings.<\/p>\n

We\u2019ll talk more about how to deal with fake reviews below.<\/p>\n

How to Combat Google Business Profile Spam<\/strong><\/h2>\n

\u00a0<\/strong>Google recently made the process of reporting spam listings a little more streamlined, but they still rely on users to manually report listings that are violating their guidelines.<\/p>\n

Reporting GBP Spam to Google<\/h3>\n

Until earlier this year, there weren\u2019t many official recourses to combat these types of spam on Google Business Profile. Fortunately, Google has now implemented the Business Redressal Complaint Form<\/a>, which can be used to report \u201cmisleading information or fraudulent activity on Google Maps related to the name, phone number, or URL of a business.\u201d<\/p>\n

You will need to specify how the listing is violating Google\u2019s guidelines for representing businesses<\/a>. There is a drop-down menu to choose which aspect of the listing is in violation of the guidelines: title, address, phone number or website.<\/p>\n

Submitting Public Edits to Spammy GBP Listings<\/h3>\n

\u00a0<\/strong>You can also submit public edits directly on the spam listings\u2019 GBP. Below the business information on every GBP listing, you\u2019ll see a \u201cSuggest an edit\u201d button. Clicking this button will give you two options:<\/p>\n

\"Google<\/p>\n

1. \u201cChange name or other details\u201d<\/h3>\n

Here you can suggest an edit to the business information on their listing. If the listing is spamming keywords in their business name, you can submit an edit with the actual business name and the keywords removed. You can also submit a change for the business address, category, operating hours and contact information.<\/p>\n

2. \u201cRemove this place\u201d<\/h3>\n

If you click this option, you can select from a drop-down menu the reason you think the listing should be removed. Options include \u201cDoesn\u2019t exist,\u201d \u201cPrivate place or home,\u201d \u201cSpam, fake or offensive,\u201d \u201cDuplicate of another place\u201d and \u201cCopyright\/legal violation\u201d. It also allows you to attach a photo or image to help verify your suggestion, if you have one.<\/p>\n

How long will it take for your edits to be reviewed and approved by Google? It seems like that can vary. Joy Hawkins<\/a>, who has written extensively about GBP spam, notes that the time it takes for Google to approve your edits \u201creally depends on your profile and how much trust you have. You can help increase this by regularly editing and reviewing on Google Maps.\u201d<\/p>\n

If neither the redressal complaint form or the public edit feature results in the spam listing being changed or removed, you can also ask for the help of the Google Product Experts at the Google Business Profile forum<\/a>. If you do, remember that the Product Experts are volunteers and not<\/em> Google employees, so be respectful and polite! They\u2019re not the ones you want to rant at when you\u2019re frustrated.<\/p>\n

Dealing With Fake Reviews<\/h3>\n

Fake GBP reviews may be the most annoying type of spam. Google does try to detect and remove spam itself, but clearly a lot of spam reviews that Google is unable to detect slip through the cracks.<\/p>\n

Fortunately, Google allows businesses to report fake reviews if they violate the Google reviews policy<\/a>, which states that users shouldn\u2019t \u201cpost fake content, … post the same content multiple times, [or] post content for the same place from multiple accounts.\u201d<\/p>\n

If you find a review on one of the GBP listings you manage that you know violates Google\u2019s review policies, you can click the three dots to the right of the review, which will then allow you to click \u201cFlag as inappropriate,\u201d as seen below. Clicking this will take you to the \u201cReport a policy violation\u201d page, which will ask you to enter your email\u00a0 address and select the type of violation.<\/p>\n

\"Google<\/p>\n

Sometimes your client\u2019s listing may receive a review that you know is fake but you\u2019re unable to prove it to Google. In this case, you need to leave a careful and brief response to the fake review.<\/p>\n

Remember to never take a negative review personally! Respond with the facts. Remember that your response isn\u2019t really for the person who left the fake review \u2014 it\u2019s for anyone else who may be looking at the business listing and for the marketplace as a whole. You want to show them that the business is operated professionally.<\/p>\n

Here is an example response we gave to a fake review on one of our listings:<\/p>\n

\"GMB<\/p>\n

Are You Fighting GBP Spam?<\/h2>\n

As I said earlier, Google claims to be combating spam themselves, but so far there\u2019s not a lot of evidence of that. The community mainly relies on users manually reporting spam listings themselves. Since spam listings are popping up constantly, all of us local marketers need to be diligent in making sure that these listings aren\u2019t putting your clients\u2019 businesses at a disadvantage.<\/p>\n

<\/div>\n
\n
What You Need to Know About #Google Business Profile Spam by @BernieColeman #GBP #SEO<\/a><\/div>\n

Click To Tweet<\/a><\/p>\n

<\/div>\n<\/div>\n

As you can see, tackling Google Business Profile spam can be a real time-consuming challenge. Partner with us for listing management and you\u2019ll have more time to tackle behaviors like this. Request a demo<\/a> to learn more now.<\/p>\n","protected":false},"excerpt":{"rendered":"

Spam on Google Business Profile (formerly Google My Business) is a real problem \u2014 this is why all businesses and […]<\/p>\n","protected":false},"author":3,"featured_media":17939,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[6,9],"tags":[],"class_list":["post-11856","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-google-my-business","category-local-seo"],"yoast_head":"\nWhat You Need to Know About Google Business Profile Spam | Advice Local<\/title>\n<meta name=\"description\" content=\"Spam on Google Business Profile is a real problem. 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