{"id":1626,"date":"2015-04-27T04:00:21","date_gmt":"2015-04-27T09:00:21","guid":{"rendered":"https:\/\/www.advicelocal.com\/?p=1626"},"modified":"2015-04-27T04:00:21","modified_gmt":"2015-04-27T09:00:21","slug":"reputation-management-and-online-reviews","status":"publish","type":"post","link":"https:\/\/www.advicelocal.com\/blog\/reputation-management-and-online-reviews\/","title":{"rendered":"Mastering Reputation Management and Online Reviews"},"content":{"rendered":"<p>This modern, technological world we live in, a world where <a title=\"Why Yelp Reviews Are So Important to Your Business\" href=\"https:\/\/www.advicelocal.com\/blog\/local-search-made-easy-part-3\/\">online reviews<\/a> can be published in a second, is a bit of a double-edged sword. In one regard, it\u2019s a wonderful thing. It enables us to share and view information instantly, and it gives businesses a chance to appeal to a much wider audience than ever before.<\/p>\n<div class=\"cb-advice\"><a href=\"https:\/\/www.advicelocal.com\/schedule-a-demo\/?utm_source=Blog_Banner&#038;utm_medium=Blog_Content_Banner&#038;utm_campaign=Blog_Banner&#038;utm_content=you_do_the_sales_schedule_a_demo\"><img loading=\"lazy\" width=\"700\" height=\"250\" src=\"https:\/\/www.advicelocal.com\/blog\/wp-content\/uploads\/2017\/03\/local-presence-reseller-ad-e1505832425404.png\" class=\"acb-banner-image\" alt=\"Local Presence Management Reseller Solution\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.advicelocal.com\/blog\/wp-content\/uploads\/2017\/03\/local-presence-reseller-ad-e1505832425404.png 700w, https:\/\/www.advicelocal.com\/blog\/wp-content\/uploads\/2017\/03\/local-presence-reseller-ad-e1505832425404-300x107.png 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/a><\/div>\n<h2>4 Tips for Managing Online Reviews<\/h2>\n<p>On the other hand, however, it can spread all information, especially negative information, in the blink of an eye. So, one person\u2019s bad experience could lead to a multitude of people having an unfortunate and incorrect view of a\u00a0business. Fortunately, businesses\u00a0don\u2019t have to fall victim to the \u201ccurse\u201d of bad reviews; there are actions that will allow\u00a0the business to\u00a0take control.<\/p>\n<h3><strong>1. Monitor the Online Reviews and Mentions of a Business Across the Internet<\/strong><\/h3>\n<p>Perhaps the most important rule of dealing with online reviews is to know what\u2019s being said about the\u00a0business. Reviews can be written and published in under a minute, and the longer they stay online without comment or intervention, the longer they are able to impact the public\u2019s view of the\u00a0business.<\/p>\n<p>As such, the online review sites that feature the\u00a0business should be checked daily or if possible, multiple times per day. Setting\u00a0up Google Alerts will send a notification email anytime the\u00a0name of the business is mentioned online. And if there\u2019s not enough time to check review sites in-house, hire a person or a service to do it.<\/p>\n<p>Remember, when it comes to managing a\u00a0business and its <a href=\"https:\/\/www.advicelocal.com\/blog\/millennials-care-customer-reviews\/\">online reputation<\/a>, knowledge is power!<\/p>\n<h3><strong>2. The Right Way to Request Online Reviews<\/strong><\/h3>\n<p>A lot of people, regardless of how satisfied they are with a\u00a0business and its products or services, normally don\u2019t take the time or even think about writing a review unless it is suggested they do so.<\/p>\n<p>When a client expresses satisfaction, thank him or her and provide links to selected\u00a0review sites. Do not\u00a0say specifically\u00a0<em>\u201cplease put this review on XYZ,\u201d<\/em>\u00a0but the client can be thanked and be told that the business would appreciate their\u00a0additional comments on one of these\u00a0review sites. Sending out an automated email to clients requesting feedback about their experience after they have purchased products or services is another way to get online reviews.<\/p>\n<p><a href=\"http:\/\/www.rocksdigital.com\/online-reviews-business\/\" target=\"_blank\" rel=\"noopener\">Be careful when requesting reviews<\/a>. If the review sites suspect a business\u00a0is soliciting reviews they will remove them, and give that business\u00a0a digital hand slap.<\/p>\n<h3><strong>3. Be Proactive in Responding to Online Reviews<\/strong><\/h3>\n<p><a href=\"https:\/\/www.advicelocal.com\/blog\/how-to-manage-online-reviews\/\">Getting a negative review <\/a>is never fun, but it\u2019s part of being in business. If someone happens to relate a less-than-favorable experience with the\u00a0business, don\u2019t panic. One or two bad reviews can actually work out favorably.<\/p>\n<p>For starters, having a few negatives peppered in among the positives makes a\u00a0business seem real, and doesn\u2019t give off the vibe that it is actually testimonials being posted\u00a0and used as reviews. Secondly, how the business\u00a0responds to these reviews \u2013 hopefully with sincere apologies and problem solving responses \u2013 can make the\u00a0business look good.<\/p>\n<p>However, if the business\u00a0starts accumulating more negative online reviews than positive ones, it may be time to look at business practices, and potentially into professional reputation management assistance.<\/p>\n<h3><strong>4. Simplifying the Process with Tools and Apps<\/strong><\/h3>\n<p>These days, there are many\u00a0tools that give users the chance to relate their experiences about a\u00a0business on a wide range of review sites via a quick click on their <a title=\"How Your Business Can Capitalize on Mobile for Local Search\" href=\"https:\/\/www.advicelocal.com\/blog\/reasons-businesses-need-mobile-app\/\">mobile device<\/a>. Keeping up with all of these sites can seem next to impossible at times.<\/p>\n<p>Make sure to take advantage of the tools and apps available through review sites,\u00a0plus\u00a0third-party tools. <a href=\"https:\/\/beta.advicelocal.com\/blog\/schedule-a-demo\/\">Schedule a demo TODAY<\/a> to learn about our reputation management tool.<\/p>\n<div class='tm-tweet-clear'><\/div>\n<div class='tm-click-to-tweet'>\n<div class='tm-ctt-text'><a href='https:\/\/twitter.com\/share?text=Mastering+Reputation+Management+and+%23Reviews+by+%40BernieColeman+%23SEO+%23Business&#038;url=https:\/\/www.advicelocal.com\/blog\/reputation-management-and-online-reviews\/' target='_blank'>Mastering Reputation Management and #Reviews by @BernieColeman #SEO #Business<\/a><\/div>\n<p><a href='https:\/\/twitter.com\/share?text=Mastering+Reputation+Management+and+%23Reviews+by+%40BernieColeman+%23SEO+%23Business&#038;url=https:\/\/www.advicelocal.com\/blog\/reputation-management-and-online-reviews\/' target='_blank' class='tm-ctt-btn'>Click To Tweet<\/a><\/p>\n<div class='tm-ctt-tip'><\/div>\n<\/div>\n<p><strong><em>What tips do you have for managing online reviews? Share and join in the conversation!<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This modern, technological world we live in, a world where online reviews can be published in a second, is a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":7135,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[9],"tags":[],"class_list":["post-1626","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-local-seo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mastering Reputation Management and Online Reviews | Advice Local<\/title>\n<meta name=\"description\" content=\"Online reviews can be published in a split second, which can be a bit of a double-edged sword. 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