There could be any number of reasons a listing did not go live. Our fulfillment team populates a “Notes” section in our Progress Report with any issues they incur during the submission process. Some directories take longer due to their internal workflows and/or any verification processes that may be required.
Help Category: Frequently Asked Questions
Do You Check for Pre-Existing Listings Before Setting Up a New Listing?
Before creating a new listing, we do a thorough evaluation to check for NAP inconsistencies in every directory we submit to before creating a new listing.
Is There a List of Directories My Business Will Be Submitted To?
Directories will vary depending on the package selected. Check out Advice Local’s Data Amplifier Network for a sample. Talk to your account manager to get a detailed list that corresponds to your package.
How Do I Edit or Update Incorrect Business Information?
Edits take place in our “Edit Client” section of each location dashboard. Once changes are made and saved, create a Ticket indicating the changes for our team to execute and submit to the directories. Select the business you want to edit from the Dashboard’s main screen. Select the “Edit Client” tab. Once the changes have been made, create a ticket indicating the changes for our team to execute and submit […Read More]
When Can I Expect Listings To Go Live?
Since we submit data in real-time, for some data sources the listing will be live instantly. Other data sources have longer waiting periods, however. For those, your information will go live within the first 10 days.
What Is the Average Turnaround Time for Orders?
nce the order has been received, you can expect Advice Local’s fulfillment team to take action on the account within 24-48 hours, depending on the product ordered. You will be able to see the status of the order in the dashboard.
How Do I Set Up My White Label Reporting?
DASHBOARD Log in to your dashboard and select “White Label Reporting” from the top right, under your username. From “White Label Reporting” you can customize the dashboard title and logo. Please note that logos must be PNG files. If no logo is selected, the title of the dashboard will be used in the branding area. [The rest of the original answer can stay the same] Add a dashboard title: […Read More]
Who Do I Contact if I Need Additional Information?
Resellers’ first point of contact should always be their Sales Representative or Account Manager. If not a reseller, call the Advice Local office at 855-714-7634 to speak with a team member about any questions or concerns. You can also find us on Live Chat, or fill out the online contact form and we’ll get back to you.
Do You Provide Volume Discounts?
Volume discounts are offered on a case-by-case basis. Please contact your account manager if you’re interested in learning more.